Rahmah Care Services (“Rahmah Care”, “we”, “our” or “us”) is committed to protecting your privacy and handling your personal information responsibly. We respect your right to privacy and comply with the Privacy Act 1988 (Cth), the Australian Privacy Principles (APPs), the NDIS Practice Standards, and other applicable Australian privacy laws.
This Privacy Policy explains how we collect, use, store and protect your personal information when you use our website or engage with our services.
Information We Collect
Depending on how you interact with us, we may collect personal information including:
- your name
- contact details (phone number, email address and postal address)
- information provided through our contact or referral forms
- NDIS participant information where relevant
- health or disability information necessary to provide our supports
- emergency contact details
- employment application information
- feedback, enquiries or complaints
- any other information you choose to provide to us.
We only collect information that is reasonably necessary to provide our services or respond to your enquiry.
Website Information
When you visit our website, certain information may be collected automatically, including:
- your IP address
- browser type
- device information
- pages visited
- time spent on our website
- cookies and website usage data.
This information helps us improve our website, monitor performance and enhance user experience.
How We Use Your Information
We may use your information to:
- respond to enquiries
- provide disability supports and services
- manage referrals and service requests
- communicate with participants, families and representatives
- develop and manage participant support plans
- meet our obligations as a registered NDIS provider
- improve our services
- manage feedback, complaints and incidents
- comply with legal and regulatory requirements
- protect the safety and wellbeing of participants and workers.
Disclosure of Information
We treat your information confidentially and will only disclose it where:
- you have provided consent
- it is necessary to provide services to you
- it is required or authorised by law
- it is necessary to protect someone’s health or safety
- it is required by the NDIS Quality and Safeguards Commission, the National Disability Insurance Agency (NDIA), law enforcement or another authorised government agency.
Rahmah Care Services does not sell or trade personal information to third parties.
Protecting Your Information
We take reasonable steps to protect personal information from unauthorised access, loss, misuse or disclosure.
Our security measures include:
- secure electronic systems
- password-protected records
- restricted staff access
- staff confidentiality obligations
- secure storage of participant information
- regular review of our privacy and information security practices.
Cookies
Our website may use cookies to improve functionality and understand how visitors use our website.
You can manage or disable cookies through your web browser settings. Please note that some website features may not function correctly if cookies are disabled.
Accessing or Correcting Your Information
You may request access to, or correction of, the personal information we hold about you by contacting us. We will respond within a reasonable timeframe and in accordance with applicable privacy laws.
Privacy Complaints
If you have concerns about how we have handled your personal information, we encourage you to contact us so we can work with you to resolve the matter.
Rahmah Care Services
Phone: (02) 8599 1714
Email: info@rahmahcareservices.com.au
We aim to acknowledge privacy enquiries and complaints within five (5) business days.
If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au (opens in a new window).
If your concern relates to the quality or delivery of your NDIS supports or services, you may also contact the NDIS Quality and Safeguards Commission.
Phone: 1800 035 544
Website: ndiscommission.gov.au/contact-us (opens in a new window)
Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in legislation, technology or our services. The most current version will always be available on our website.
Contact Us
Rahmah Care Services
Phone: (02) 8599 1714
Email: info@rahmahcareservices.com.au
Website: www.rahmahcareservices.com.au (opens in a new window)
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