Your Voice Matters

Complaints, Feedback & Suggestions

At Rahmah Care Services, we value your feedback. Suggestions and complaints help us understand what we are doing well and where we can improve. We are committed to providing safe, respectful and high-quality NDIS support services.

You have the right to provide feedback or make a complaint without fear of being treated unfairly or having your services affected.

Effective date: 7 August 2026

Two women in hijabs have a conversation at a café table, one using a wheelchair and gesturing as she speaks, the other listening attentively and taking notes.

Ways to get in touch

The main way to provide feedback, make a complaint or raise a concern is to contact Rahmah Care Services directly. You can contact us by:

Phone: (02) 8599 1714
Email: info@rahmahcareservices.com.au
Online: complete the form on this page
Post: PO Box 170, Chester Hill NSW 2162

You may make a complaint verbally or in writing. You may also ask a family member, advocate, representative or support person to contact us on your behalf.

You can contact us about

a complaint or concern
a compliment
a suggestion for improvement
the conduct of a staff member or worker
the quality or safety of a service
communication or service delivery
privacy or confidentiality
any other matter relating to our services.

What happens after you contact us

When you provide feedback or make a complaint, we will:

listen to your concerns respectfully
acknowledge your complaint within five business days
treat your information confidentially wherever possible
investigate the matter fairly and appropriately
keep you informed about the progress of your complaint
provide you with an outcome or response
use your feedback to improve our services.

We aim to resolve complaints as promptly as possible. Some complaints may take longer where further information or investigation is required.

How we’ll use your information

Rahmah Care Services collects and uses your details to respond to your enquiry and provide information about our NDIS support. Your choice is always respected, and you can opt out of our communications at any time. To see how we protect and manage your data, please read our Privacy Policy.

Submit your feedback online

This form is not monitored for emergencies. If someone is in immediate danger or requires urgent assistance, call 000 immediately.

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Do you want to tell us your name?

This is your choice. You can submit this form with or without your name.

Yes, use my nameWe'll be able to contact you to discuss your feedback or complaint and let you know the outcome where appropriate.Yes, but keep my identity confidentialWe will know who you are, but we won't identify you to the person your feedback or complaint relates to unless you give us permission or we're required to by law.No, I'd prefer to remain anonymousYou can still tell us about your experience. While we'll review the information you provide, we may not be able to contact you or let you know the outcome.

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I understand that my information will be handled in accordance with Rahmah Care Services’ Privacy Policy.

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Complaints, Feedback & Suggestions

You have the right to provide feedback or make a complaint without fear of being treated unfairly or having your services affected.

Effective date: 7 August 2026

Ways to get in touch

The main way to provide feedback, make a complaint or raise a concern is to contact Rahmah Care Services directly. You can contact us by:

You may make a complaint verbally or in writing. You may also ask a family member, advocate, representative or support person to contact us on your behalf.

What happens after you contact us

When you provide feedback or make a complaint, we will:

listen to your concerns respectfully

acknowledge your complaint within five business days

treat your information confidentially wherever possible

investigate the matter fairly and appropriately

keep you informed about the progress of your complaint

provide you with an outcome or response

use your feedback to improve our services.

We aim to resolve complaints as promptly as possible. Some complaints may take longer where further information or investigation is required.

Submit your feedback online

This form is not monitored for emergencies. If someone is in immediate danger or requires urgent assistance, call 000 immediately.