Frequently Asked Questions

The National Disability Insurance Scheme (NDIS) is an Australian Government program that provides funding to eligible people with permanent and significant disabilities.

The NDIS is designed to help people access supports and services that build independence, improve wellbeing, and help them achieve their goals. This can include support with:

• Personal care and daily living
• Community participation
• Capacity building and life skills
• High intensity support needs
• Home and living supports

If you’re unsure whether the NDIS is right for you or your loved one, our team is happy to answer your questions.

You may be eligible if you:

• Are under 65 years of age when applying
• Are an Australian citizen, permanent resident, or hold a Protected Special Category Visa
• Have a permanent or significant disability that affects your ability to participate in everyday activities.

Eligibility is assessed by the National Disability Insurance Agency (NDIA). If you’re unsure whether you meet the requirements, we can help you understand the process.

To access the NDIS, your disability generally needs to:

• Be permanent or likely to be permanent
• Have a significant impact on your daily life
• Affect your ability to complete everyday activities independently
• Mean that you are likely to need support now and into the future.

Everyone’s circumstances are different, and eligibility is determined by the NDIA based on individual evidence and assessments.

The NDIA looks at how your disability affects your everyday life and whether you need support to:

• Communicate
• Learn
• Move around safely
• Care for yourself
• Participate in your community
• Build independence.

You may be asked to provide reports or supporting information from your doctor or other health professionals.

You can apply directly through the NDIS website: Apply to the NDIS (opens in a new window).

If you’re not sure where to start, our team can help explain the process and guide you through the information you may need.

Yes. While we cannot decide whether your application will be approved, we can:

• Explain the process
• Help you understand what information may be required
• Answer your questions
• Connect you with helpful resources and services.

Many families find the application process overwhelming at first. We’re here to help make it feel more manageable.

Once approved, you’ll receive an NDIS plan outlining your goals and funded supports. You can then choose the providers you would like to work with.

Our team can help you understand your plan and explore which supports may suit your goals and circumstances.

Rahmah Care Services provides support across several areas, including:

1. Daily Living Support
2. Community Access & Participation
3. Support Coordination
4. Supported Independent Living (SIL)
5. Short Term Accommodation (STA / respite)
6. Capacity Building Supports
7. Complex & High Needs Support

Every support arrangement is personalised around the participant’s goals and individual circumstances.

A registered NDIS provider has met the requirements set by the NDIS Quality and Safeguards Commission and follows the NDIS Practice Standards.

Registration helps ensure providers have systems and processes in place to deliver safe and quality supports. Rahmah Care Services is a registered NDIS provider.

We welcome all feedback and take concerns seriously. You can:

• Contact us directly
• Complete the form on our website
• Email us in confidence
• Speak with a member of our team.

If your concern is not resolved, you can contact the NDIS Quality and Safeguards Commission (opens in a new window) for independent support.